Hospital billing, exec comp: These fixes are bogus

When last I gleefully waved my paycheck in anyone’s face I was earning my first dollar an hour. But as wages and responsibilities grew, they became my private business.


So, I understand why titans of industry get ticked when their salaries are paraded for public pillorying. But my nerves get rattled when my telephone bill arrives with minutiae that totals up to more than my first teen-age work week. And when nobody at the utility can simply explain how my phone bill was concocted, I become more inclined to question why the digital big cheese merits his millions.


The same holds true in spades when it comes to healthcare. Nothing about medical costs, and very little about the care processes, can be translated into seventh-grade text, which was long the benchmark educational standard for writing and editing daily newspapers (where I worked for 30 years). And when I worked as a government advocate for a nonprofit hospital system, I saw the same bewilderment among the very industry fiscal experts and government regulators who built and papered over for decades the acronym soup that drains checkbooks and fattens frustrations.


Those twin thorns of healthcare costs and executive compensation are again being furiously wiggled in Sacramento by lawmakers, community activists and labor organizers using legislation and ballot initiatives.
It’s the usual carrot and stick.  Labor leaders usually want access to additional hospital members and their dues. Pouncing on hospital complexity is a reliable weapon.


When it comes to finances, critics reach deep into the murk of charity care, community benefits, bad debt, profit margin and costs vs. charges to dig a labyrinthine trench that only CPAs and $500-an-hour lawyers can assess. The critics don’t help the Twitter universe define what constitutes charity care even as they parse it in more puzzling ways to dramatize their case.

They don’t clarify evolutions underway in the post-Affordable Care Act world in which more people are granted coverage but not pathways to access it – in part because the payment methodologies don’t encourage broad physician participation.


When it comes to compensation, critics are now stretching their reach beyond the top tier of nonprofit leadership – who are already required to publicly report their compensation on the federal 990 forms – and invading layers of health professionals whose salaries, bonuses, overtime, pension and other compensation may total $250,000 annually. That’s potentially a heckuva lot of people – if the clear purpose is outrage, what is the good end?


Fact is, the sizable salaries of numerous elected and professional California employees – from mayors to police and sanitation workers – are accessible on many public websites including the libraries of large daily newspapers.  Yet the same labor leaders who levy multipliers of how hospital executives are paid hourly compared to rank and file staff have themselves mustered legislative and legal challenges – up to the Supreme Court – to quash or limit how easily fellow union members can determine how their dues are spent and where they’re given a voice.


Hospital CEO salaries are not a significant factor in health costs – the big money goes to total employee wages and benefits, and pharmaceuticals and new technologies.  The California Hospital Association estimates that average total compensation for a hospital CEO is less than one-tenth of one percent of a hospital’s budget.


Both the finance and compensation chokepoints are usually carefully targeted so as to affect nonprofit hospitals that are not already solidly in the hold of organized labor.


The ballot tactics require tens of millions of dollars to execute – and millions more by their targets to defend. So many ballot initiatives were floated this year that it’s been reported that California petition workers were paid $5 for each valid signature gathered.


These so-called fair billing and equitable compensation campaigns inject neither illumination nor innovation where the public needs it. They are retributive -- not remedial -- efforts.


In reality, various hospital systems are implementing bare-bones billing policies. Their true value ultimately will be reliably equating them with quality outcomes. Some chargemaster policies no longer bill patients for items – such as ibuprofen or antacid – if they’re available over the retail counter at places like a hospital’s outpatient pharmacy. That’s a good first step to eliminate the $15 aspirin headline.


And hospitals – the ones that will survive, anyway – are fast moving away from keeping every bed filled and every practice specialty flooded with patients and switching to benchmarking success by years of quality, productive living returned to patients in cost-effective manners. That’s a longer haul.


On compensation, California healthcare is a unique beast in job complexity, especially in the nonprofit world. The California state Legislative Analyst’s Office says that 70% of the state’s hospitals are nonprofit, most of them providing the state’s largest share of care to the neediest of patients. Volunteer boards of trustees usually oversee how nonprofit execs are paid and vet their strategies. Board members usually live where the hospitals conduct business, and often go there for medical care. They don’t live over my back fence but they’re way more reachable than Wall Street.


The recurring political targeting of hospital pricing and executive comp doesn’t address what’s ailing us.  It’s diversionary.  Its only transparency is its own self-serving nature.

(Also published as an op-ed in the May 21, 2016 edition of The Fresno Bee)

 

 

Hospitals: Taking it to the streets

Catering to and fostering people who want to be healthy. That’s the healthcare environment we’re evolving toward. That’s not yet the propelling force behind many hospitals.

Once you’re in the hospital door, you’re often regarded – from security screening, to triage station to patient financial services -- as another clot in an already sclerotic system.

You encounter warnings and scrutiny -- not hospitality, education and encouragement. Leave your valuables at home. Prepare to provide a co-pay on admission. Bring a designated care advocate – with legally binding permissions – to stand up for your rights.

There may be valet parking and a colorful folder explaining confidentiality, billing and patient care services, but there’s signage suggesting perdition -- “perfusion lab … densitometry scans… interventional radiology.”

When fiscal or physical dilemmas arise, you are pointed where the nomenclature turns dark. Charge nurse. Case manager. Ombudsman. Administrator on duty.

You hear that sizable staff are assigned to quality/infection control, risk management -- suggesting variability abounds and unpleasant experiences lurk. If you’re looking for the forward-thinking positivism of a chief imagination officer, try the Sundance Film Festival.

Patients receive arcane brands. “Non-compliant” means not following instructions (though if a caregiver can’t speak the patient’s language, that tag can be mistakenly applied). “Frequent flier” – that will get you bonus airline points but in hospitals it’s attached to those who frequently and often needlessly use emergency services (often for lack of public social services like behavioral counseling). “LWBS” – left without being seen, as hours turn to days of waiting for non-emergent care.

Fortunately, the inherent cultural infirmities of hospitals are changing. More patients with insurance mean heightened demands as well as expectations. Government reimbursement hinged on paying for quality and penalizing for lapses – faulty as it is, particularly for safety-net hospitals serving disproportionate numbers of chronically ill patients – is hastening improvements as well as sometimes-warranted closures. Retirements and shortages of physicians and nurses will translate into extending scopes of practices for other providers, and a rocky hand-off that will be.

Most hospitals were not founded with the mandate of putting more feet on the street – sending out multilingual social workers and educators, creating transitional housing for the homeless, lobbying governments to increase green grocers and green space, safely accessible to the public. That was the presumed province of government agencies and community organizations.

But better care at lower costs means systemic re-invention.

Ultimately, more empty hospital beds are part of the success story. That was no more the benchmark college curriculum for most of today’s healthcare execs than experiencing rigorous interrogation by patients of treatment options was for physicians educated a decade ago.

The innovations and experiments needed for that re-invention are evident.

  • The Mayo Clinic has created a staff burnout task force, recognizing that rested and rejuvenated caregivers provide better patient service.

  • The University of Illinois is funding apartments for as many as 20 chronically homeless Chicagoans for a year, easing emergency department usage.

  • Kaiser Permanente is testing patient “health hubs” in Southern California, described as a kind of “public square” where care mingles with yoga classes, cooking demonstrations and educational classes.

  • And in Fresno, Community Conversations -- a collaborative of health providers, community, government and other activists -- has not only revived a county mental health system eviscerated by funding cuts but also established a one-stop entry point to a usually Byzantine network of behavioral, substance abuse and homeless resources in the region.

Ultimately, the hospitals that flourish will increasingly empower those they serve. And they certainly will be more hospitable.

(Also published as an op-ed in the April 23, 2016 edition of The Fresno Bee)

 

 

A cancer ‘moonshot’ – making rhetoric real

Hyperbole is anesthetic of choice in political warfare. It feeds the craving for finality -- carpet bomb, build a wall, love it or leave it.   

But President Obama surprised me by what he tucked into his final “State of the Union” address this year -- exhorting that a cure for cancer be this generation’s “moonshot.” 

This was a reach. It was safe. But, as one of the countless millions touched by cancer, I also took it as a dare. 

It was a reach because many who heard Obama weren’t around to recall the nation’s rallying of resources and spirit that led to our initial manned landing on the Moon in 1969 – and, not inconveniently, abating massive political leveraging by the Soviet Union of its earlier successful space forays. It’s also a reach because it’s not a current campaign issue. And because some believe it’s impossible. 

It was safe because he assigned the task of champion to Vice President Joe Biden, a skilled political navigator still fresh from the loss of his son Beau to the disease. Though the opportunity for something politically meaningful to occur in Obama’s remaining months is slim, Biden needn’t be shy. 

But I also took it as a challenge to rewrite the narrative of how cancer will be fought. Curing cancer is a universal want. It is that implacable beast, actually hundreds of beasts, for whom a single defining moment has proven unreachable. Presidents of both parties have dangled it in their crosshairs over the decades. Biden would do well to craft a game plan where accomplishments and obstacles are identified and measureable benchmarks established. And where moonshot is not the buzzword. 

There are few moments of magnificence in life, author-evangelist Chuck Swindoll told this year’s Fresno/Clovis Prayer Breakfast. Much of life is maintenance. Doing the same thing and striving to do it well. We need to recognize the power of incrementalism – as with fighting cancer, I would say -- and remove needless ankle weights. 

We have cancer successes. For the last two decades, the nation’s lung cancer death rate has steadily declined. Fewer people smoke, thanks to education, science and a soaring product price point. The American Cancer Society reports declines in the rates of colon and prostate cancer as well.  

The strides are not evenly distributed among various ethnic and socioeconomic groups. Other cancers are on the rise. Poverty and gaps in education and access to care also are factors in why cancer remains the leading killer of Americans. 

We have impediments. Key among them: 

  • The chaotic and fragile healthcare system. We pay too much for care inconsistent in quality and availability and superabundant in complexity. 

  • Costly government regulations that restrict data sharing, delay testing, waste resources and dissuade both investors and scientists. Science is inherently trial and error, returning scant spendable headline-making capital. 

  • Education and advocacy on prevention of illness, the maintenance of healthy lifestyles, the value of hospice and palliative care.  They require a daily grind – school nurse, telemedicine, home health at the door -- to become hard wired. They are costly in the short run and the antithesis of a sexy stump speech. 

Many cancer-fighting groups use tiered strategies – what we hope to do by when. Biden might consider a multiplier, a Marshall Plan. Quick refresher: With Western Europe in ruins following World War II, the United States invested billions to rebuild roads, bridges and infrastructure across international boundaries between 1948 and 1952. The Marshall Plan brought about the fastest period of growth in European history.  

Money and moonshot proclamations may not lead where you need to go. In 2003, the head of the National Cancer Institute was quoted in the New York Times as saying his group’s goal was to end suffering and death caused by cancer by 2015. Sen. Arlen Specter asked Dr. Andrew von Eschenbach if a budget of $600 million a year would advance that date to 2010. His reply was yes. Not sure if he got his funding, but, in 2012, Specter died of cancer. 

I’m reminded of a challenge that then-Fresno Bee Editor George Gruner posed to his editors in the 1980s: Produce a daily front-page “reason to live” story detailing a person’s success in a tough life situation. He didn’t view this as an ultimate immunization against cancer or any darkness. Just an encouraging snapshot of how people deal with what life presents. 

We have an inventory of the benefits of painful relentlessness in remedying cancer. We need a coherent national Marshall Plan – a scorecard of strengths, weaknesses and opportunities – if a cancer “moonshot” is to go beyond rhetorical artifact.

(Also published as an op-ed in the March 19, 2016 edition of The Fresno Bee)

 

Death, deliverance, dollars

"Please submit death certificate."  That was my “good morning” email from a legit insurance company. When I called, they couldn’t find me in their database. Clearly, as I get ready to retire from a 15-year career in healthcare, I’ve not done enough to register as energetically living.

Fact is, I think the “state of healthcare” is more robust when I first signed on to communicate and advocate on medical issues. That’s largely thanks to the 2010 Affordable Care Act. Still, the nation’s so-called system is also a heavy breather on life supports. To me, healthcare expectations generally fall under “delivery, deliverance and dollars.”

Delivery: Since 2010, we’ve added 17 million Americans to the rolls of newly uninsured. Every business says customer satisfaction is Job One. So, those 17 million are a lot of new Job One’s. We didn’t conjure up additional doctors or, in most states including California, allow other medical professionals to perform services historically done by physicians. How long you wait for treatment often depends on where you live and if you need specialized care. The California HealthCare Foundation found that only 52% of Valley primary care physicians were accepting new Medi- Cal patients. In part, that’s because reimbursement doesn’t cover their costs. So, after 15 years, the outlook for delivery/access to care is -- short of hospital emergency departments -- chancy.

Deliverance: Call this surviving vs. thriving. The roadmap would drive Siri nuts. First, the array of healthcare scorecards and “best practices” is confusing, contradictory and stitched with self-interest. Atop scorecards, the US just rolled out this ICD-10 creature -- the 10th revision of the International Statistical Classification of Diseases and Related Health Problems. It adds 125,000 diagnostic and procedural codes to your hospital visit (insect bite, left nostril, second time; arm injury, flying saucer). It may explain why more people work in billing than in hands-on patient care. Lastly, the growth of electronic medical records will be more of a lifesaver once differing computer systems can chat, staffers don’t leave unencrypted flash drives at Starbucks and physicians remember than looking at, listening to and touching patients are at least as critical as the mandated punching and poking at computer workstations.

Dollars: Along with flying a kite with Mary Poppins, our hearts expect when a medical bill arrives, it will be “one and done.” We daydream that the invoice won’t have children and will be only slightly more difficult to swallow than peanut brittle. We should be stunned then, when in a rare moment of bipartisanship, both hospitals and Congress concur that prices and billing practices virtually violate the “first, do no harm” oath. To be fair, providers adapted to poorly crafted rules written 40 years ago that are now being rewritten daily. Payment for each service rendered is being replaced by pay for positive outcomes (and penalties for most anything else). Pharmaceutical profiteers are scalping where they can. And, retirements, mergers and closures have skewed the marketplace to where patients feel like they’ve parachuted at night into a minefield.

Somewhere along this path, we will recognize that getting and staying healthy takes work. And as the patient increasingly becomes the CEO, the levels of expectation and the need for education for said CEO will rise. Be interesting to check back in 15 years to see just how many hospital beds are empty, how many schools have full-time nurses and whether urgent care clinics replace Big Gulp fountains at 7-Eleven’s. Maybe if I dodge another email request for a death notice...

 

(This blog originally appeared at www.communitymedical.org)

(Also published as an op-ed in the Jan. 17, 2016 edition of The Fresno Bee)

 

 

Wonderfully (Dys)functional California!

Mandatory condoms in porn movies. Legalized marijuana. Electronic cigarettes, taxed. Plastics carryout bags at convenience stores, protected by law. Same kind of disposable bags, prohibited by law, except if you pay a 10-cent usage tax. Ah, another election year approaches in the fully functional/dysfunctional citizens’ democracy of California.

More than a hundred potential ballot initiatives have been filed so far with the California Attorney General’s Office for the 2016 ballot. It only costs $200 to file each of them. Proponents must gather signatures equal to 5% of votes cast for Office of Governor in the last election. And, because so few eligible voters among California’s estimated 38 million residents bother to vote anymore, that means only 365,880 valid signatures are needed to qualify for the ballot. Maybe 15 to 20 will get on the ballot. Still, a ton of work and expenses for signature gatherers, state fiscal analysts, rule writers and polling workers.

And a bonanza for professional fund raisers. They will feed marketing campaigns and ad purchasers – especially on the still-somewhat-limited space called commercial radio and television. Beware the geyser of online popups!

Woven into this richness of general bizarre theater is some context – a cause and effect. Californians elect 80 folks for the state Assembly and 40 for the Senate. And in their two-year legislative session, they cumulatively introduce roughly 3,000 bills. They’ll beget, maybe, a thousand new laws annually.

Clearly, many believe the elected legislature doesn’t do enough ofthe people’s work, hence the endless tide of ballot initiatives – designed to reward or punish, diminish or enlarge government, correct, negate or exaggerate existing laws. One of the sacred hallmarks of government by ballot, the property-tax limiting Prop. 13, became a constitutional amendment nearly 40 years ago – a virtual artifact, unknown to many homebuyers who benefit from it but who are oblivious as to what California looked like pre-1978.

Important initiatives – to support hospitals, to create revenue for innovations in mental healthcare – can easily be buried by competing ballots, bonehead stuff and jargon-laden doubletalk. When a voter encounters streams of briny prose separated only by a string of numbers, the easiest option is to skip it or tread heavily down the “no” boxes.

Sadly, as a writer in the Economist magazine noted in 2011, the direct-democracy tool of ballot initiatives has gone from being a safety valve to being an engine of policy making. And another California "Twilight Zone" episode.

(This blog originally appeared at www.communitymedical.org)